Post by The Realist on Sept 21, 2014 16:22:14 GMT -6
What you can report here:
- Cases of staff disrespecting and/or taking inappropriate administrative action against players
- Cases of players disrespecting other players and/or staff
- Cases of players exhibiting disregard for server rules
Please limit Case Tickets to incidents that were unresolved or were unsatisfactorily resolved. As an example, if a player was 'ghosting' (giving hints about a Prop player's location to Hunters as a spectator) and a staff member resolved the incident satisfactorily, a Case Ticket need not be filed.
All Case Tickets are reviewed by multiple staff members to promote fairness and unbiased objectivity in case resolutions. The more details and perspectives are revealed in an active investigation, the more accurate and fair our approach will be in resolving the case.
Server owners have final judgment on all cases.
In order for us to better and more efficiently process complaints, please follow the steps below to open an AR Case Ticket:
1) Ensure your ticket is legitimate
For example, if you feel you were the subject of an erroneous administrative disciplinary case, ask yourself what happened and why. If your answer is something like "I was playing music over the mic, disregarded other players and staff asking me to stop, and got kicked from the server. I shouldn't have gotten kicked!" then you likely don't have a legitimate ticket and the staff will dismiss it. All legitimate tickets should be evidently truthful in demonstrating a reckless disregard for codes of conduct, inappropriate action by staff against players, or inappropriate action by players against other players. The Case Ticket system is NOT a means by which to protest rules you disagree with.
2) Gather as much proof as you can
If you open a ticket and offer little or no proof to support your claims, the ticket will likely be dismissed. Take screenshots. Record video and audio. Gather witnesses and their statements. The more evidence you offer, the better our investigation into your ticket will be.
3) Post a new thread with the date
Use a similar title format to "Case Ticket 2014-09-21." Post a synopsis that includes a description of the incident, what you observed, what others described observing and links to any evidence (screenshots, video, etc.) you may have.
4) Wait for staff to reply
An immediate response to your ticket will not always be possible. However, feel free to contact one or more staff members via Steam Message if you believe the ticket is urgent and requires expedited attention. Responses may vary in complexity, and often times multiple staff members may get involved in an active investigation.
5) An admin will close the ticket
An admin (not a moderator) will close a Case Ticket when it is deemed resolved.
- Cases of staff disrespecting and/or taking inappropriate administrative action against players
- Cases of players disrespecting other players and/or staff
- Cases of players exhibiting disregard for server rules
Please limit Case Tickets to incidents that were unresolved or were unsatisfactorily resolved. As an example, if a player was 'ghosting' (giving hints about a Prop player's location to Hunters as a spectator) and a staff member resolved the incident satisfactorily, a Case Ticket need not be filed.
All Case Tickets are reviewed by multiple staff members to promote fairness and unbiased objectivity in case resolutions. The more details and perspectives are revealed in an active investigation, the more accurate and fair our approach will be in resolving the case.
Server owners have final judgment on all cases.
In order for us to better and more efficiently process complaints, please follow the steps below to open an AR Case Ticket:
1) Ensure your ticket is legitimate
For example, if you feel you were the subject of an erroneous administrative disciplinary case, ask yourself what happened and why. If your answer is something like "I was playing music over the mic, disregarded other players and staff asking me to stop, and got kicked from the server. I shouldn't have gotten kicked!" then you likely don't have a legitimate ticket and the staff will dismiss it. All legitimate tickets should be evidently truthful in demonstrating a reckless disregard for codes of conduct, inappropriate action by staff against players, or inappropriate action by players against other players. The Case Ticket system is NOT a means by which to protest rules you disagree with.
2) Gather as much proof as you can
If you open a ticket and offer little or no proof to support your claims, the ticket will likely be dismissed. Take screenshots. Record video and audio. Gather witnesses and their statements. The more evidence you offer, the better our investigation into your ticket will be.
3) Post a new thread with the date
Use a similar title format to "Case Ticket 2014-09-21." Post a synopsis that includes a description of the incident, what you observed, what others described observing and links to any evidence (screenshots, video, etc.) you may have.
4) Wait for staff to reply
An immediate response to your ticket will not always be possible. However, feel free to contact one or more staff members via Steam Message if you believe the ticket is urgent and requires expedited attention. Responses may vary in complexity, and often times multiple staff members may get involved in an active investigation.
5) An admin will close the ticket
An admin (not a moderator) will close a Case Ticket when it is deemed resolved.
